![]() So, in many cases, you can plan a strategic public response that works in your favor.ĭirect responses to negative hotel reviews “appears positively related to the consumer’s view of the hotel, as measured by increases in the TripAdvisor score.” Users love to read empathizing and witty responses from brands, and they appreciate your transparency. Strategize and Publically Respond to a Google Review Here’s an example of a business requesting a 1:1 conversation to resolve a bad review: 2. So, let’s understand each of these cases in the points below. If it is a genuine mistake, show concern and assure the customer a good experience.If the negative review is a little defaming and may tarnish your reputation, plan for a 1:1 conversation.If the negative review is mild and isn’t defaming your brand, you can continue the conversation on GMB publically.This response can be around several considerations like: ![]() Moreover, it is crucial to create a strategic response. So, you must assess the customer’s sentiment behind the review. And other customers might follow his lead. This could agitate the customer to respond with more negative comments. And if you write a defensive response, it would add fuel to the fire. Negative reviews in GMB can have a critical influence online. Evaluate the Negative Review for a Strategic Response ![]() So, here we bring you tips on: How to Respond to Negative Reviews in Google My Businessġ. Moreover, 89% of consumers are delighted to read a business’s response to a user review.
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